Overlaid Developer's Package: Details

An organisation subscribing to the Overlaid Developer's will nominate a single individual, who will act as the first point of contact for all support requests, and will be credited with 3 "incident points" each month. Organisation requiring a still higher level of support can request additional concurrent subscriptions.

Within reason, any number of simple questions from the nominated individual will be answered "immediately".

More complex issues are "support incidents", and will be dealt with in return for the expenditure of the subscriber's incident points.

• Identifying (and if possible resolving) a problem in a nearly working page is likely to require one incident point.
• Advising on how to achieve particular behaviour, and supplying fragments of example code, is likely to require two incident points
• Building the core of a complete application interface is likely to require between three and six incident points

Support incidents will be addressed "promptly", and small incidents (those requiring one or two incident points) will normally be dealt with within one or two working days.

A subscriber is not guaranteed a response to more than one support incident within any period of five working days. Interactive Information will try to respond to urgent additional requests, but may charge additional incident points.

As long as a subscription is maintained, unused incident points can be rolled forward and used for development work on a particular application or for enhancements to Information Overlaid software.

The price of the Overlaid Developer's package varies with demand for the service: see pricing scheme details.